Terms and Conditions
Premier Screens are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
PREMIER SCREENS LTD
P.O. BOX 112
Phone: 0800 804 6378
Any purchase of goods from this website or separate order requires ‘the customer’ to consult and accept these terms and conditions. The click validating the order or receipt of an invoice or pro forma invoice implies full acceptance of these terms and conditions and represents the customer’s “digital signature”.
‘the customer’ – person(s), companies, Govt bodies, any other entities
THE MERCHANT – Premier Screens Ltd
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer, and or sale and supply/installation of goods by separate order. Unless alternative terms and conditions have been agreed to and signed for by a separate agreement by THE MERCHANT then they will not be accepted, and it is assumed that the customer has accepted and agreed to be bound by these terms and conditions.
All orders will be deemed to have been made at Premier Screens office address above and fall under UK trading laws. All of our advertised products are an invitation to treat. The order information will be confirmed in the shopping basket prior to purchase and then by email to the address specified by ‘the customer’ following payment for the order. ‘THE MERCHANTS’ acceptance of the order will be considered made once the order has commenced manufacture, or as detailed under ‘special orders’. ‘THE MERCHANT’ will not be responsible for any incorrect sizes that are ordered and assume that ‘the customer’ has fully understood and accepts the order information that is clearly transmitted to them prior to placing their order. No changes can be made to an order once it has been accepted. Product photos, descriptions and prices are non-contractual and the individual items ordered will be clearly itemised on the order form. Ordered sizes will not be adjusted by ‘THE MERCHANT’
Cancellation by THE MERCHANT
We reserve the right to cancel the contract between THE MERCHANT and the customer if:
we have insufficient stock to supply the goods that have been ordered
we do not deliver to your geographical area
one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier’s
goods ordered that are no longer available from our suppliers
If we cancel your contract we will notify you by e-mail and credit any monies paid. We will not be liable to offer any compensation for disappointment suffered, loss of earnings or profit, loss of work or cancellation of any contracts by other third parties.
Proof of Transaction
The records stored in THE MERCHANT’s computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Special orders are defined as goods that aren’t held on stock by ‘THE MERCHANT’ i.e. colours other than white or oversized screens.
A deposit may be required for special orders but this isn’t an acceptance of the order. ‘THE MERCHANTS’ acceptance of the order will be considered made once the special order goods have been received into ‘THE MERCHANTS’ possession and commenced manufacture.
These conditions for special orders are there to protect the right of ‘THE MERCHANT’ to cancel any order for circumstances out of its control, i.e. non-delivery by suppliers, or goods that are damaged in transit from suppliers, this list isn’t exhaustive.
If we cancel your order we will notify you by e-mail and credit any monies paid. We will not be liable to offer any compensation for disappointment suffered, penalties, loss of earnings or profit, loss of work or cancellation of any contracts by other third parties or for any other situations/claims arising from the order not being fulfilled.
Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. It is the customer’s responsibility to ensure that the product purchased is suitable for their own individual circumstances, samples of mesh and frames are available on request so you can ensure the product is correct for your own particular needs.
Commercial and Heavy Duty Fly Screen Doors – the dimensions ordered will be the overall size of the panel screen not including hinges, if a subframe is ordered then this will be the overall size with a door to suit.
Heavy Duty Strip Mesh Fly Screen Doors – the dimensions ordered will be the overall size of the screen including the header bar. There can be a tolerance of +/- 5mm depending on the size ordered.
Chain Fly Screens – the dimensions ordered will be the overall size of the screen including the header bar. There can be a tolerance of +/- 5mm depending on the size ordered and the drop of the chain links. Any widths over 1400mm will be supplied as 2 sections due to the excess weight of a single span screen.
Hinged and Magnetic screens – the dimensions ordered will be the overall size of the panel not including hinges or turn buttons. Sizes ordered will be rounded up to the nearest 5 or 10mm, e.g. if you order a screen 102mm this would be supplied as 100mm as 2mm should not make any difference to the installation.
Roller Fly Screens – the dimensions ordered will be the overall finished size of the cassette and side guides when assembled, with a possible tolerance of up to – 5mm
Sliding Fly Screens – the dimensions ordered can have a possible tolerance of -5mm which can be filled with a proprietary silicone (not supplied)
Meshes – depending on the type ordered they will help to keep out flying insects, we cannot guarantee that all flies will be excluded from your premises and it is possible that some flies could gain entry. They do not provide security from intruders nor will they prevent entry/exit by persons or animals. Our pet meshes are strengthened to help protect against occasional pet claw swipes but will not withstand continuous clawing, nor are they designed to keep pets indoors. All mesh sizes are nominal and as they are a woven product can vary by +/- 10%
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
If an agreement is made to carry out site visits to measure and /or install the fly screens and the visit isn’t able to be completed on the specified date(s) due to the customer not being available or windows/openings not completed THE MERCHANT reserves the right to impose additional costs.
Products are delivered to the address specified by the customer on the purchase order and only to the geographic zones that we service.
Estimated delivery times which are stated on the order forms are an estimation, and delivery could be before or after these stated times. If no delivery times are stated our orders are normally dispatched within 2-5 working days from the following day of placing the order, please call if you require a faster delivery and we will be able to provide a firmer delivery date. We will not be liable for any loss, financial or otherwise by the customer, caused by extended delivery times. Our couriers will deliver to the address specified on the order but don’t offer any advanced personal telephone notification service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary.
Whilst we make every effort in packing your order, there are rare occasions where packages will incur damage during transit. To ensure your order is received complete and undamaged, we strongly recommend the following:
1. Verify the number of packages delivered matches the delivery note
2. Inspect the entire consignment thoroughly for visible damage prior to accepting it, and note any damage on the courier’s delivery note/proof of delivery before the delivery person leaves. Alternatively refuse delivery entirely. Please do not write “unchecked” or similar terminology, as this is not an acceptable way of not being able to check goods immediately, and still constitutes acceptance of the consignment in good condition – therefore voiding any claim for damaged goods.
3. Unpack your order immediately and inspect for hidden or concealed damage
4. Should any damage be found at this point, please keep all packaging, and where possible take photographs of the damage
5. Contact us by email at email@example.com to inform us of any damage to your order
6. Hidden or concealed damage must be reported within 24 hours after delivery, after which no claims for damage will be accepted.
If the customer is not available to receive the order, a card notifying the customer of attempted delivery will be posted through the customer’s door and the item will be retained by the carrier. The customer will then be responsible for contacting the carrier to arrange re-delivery. If the customer does not contact our carrier within 5 days, the item will be returned to us and re-delivery will be at the expense of the customer.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation and 72 hours is needed to carry out a full investigation to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge or refund the cost of the item ordered.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather, or strikes. We will not compensate for lost traveling or labour time due to late or incorrect deliveries, that cost is not included and does not form part of our contract to supply goods to you. Please allow for your goods to arrive and be checked before assigning any workforce to install them.
You are able to instruct us to leave the goods in a safe place if there is no one available to sign for the goods, but this is at your own risk. Goods are delivered between 8 am and 5 pm and we are unable to offer timed deliveries or telephone in advance of delivery.
Installation dates are provided and every effort will be made to adhere to them. Under no circumstances whatsoever shall either ‘THE MERCHANT’ or ‘the customer’ (or any of its related parties) be liable to each other (or any of its related parties) in contract, tort, negligence, breach of statutory duty or otherwise for any indirect, consequential, special, incidental or punitive damages or any loss of profits, loss of use, damage to goodwill or loss of business in connection with installation dates, even if it has been advised of the possibility of such damages, and each party hereby waives, on behalf of itself and it’s related parties, any and all claims for such damages, including any claim for loss of profits, loss of use, damage to goodwill or loss of business whether arising in contract, tort or otherwise.
THE MERCHANT will not be liable for installations carried out by a third party or the customer. Nor will it be liable for any damage, screw holes or other fixing method residue that may be present on any window, door or other structure if the screen(s) are removed for whatever reason.
Loss or Damage in Transit
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT within twenty-four (24) hours of delivery.
In the event of damage to goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request. If goods are damaged in transit then THE MERCHANT will either arrange to replace the goods if they are beyond repair or collect and repair the damaged items.
The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in-kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS, or by e-mail to firstname.lastname@example.org
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in their original packaging and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive THE MERCHANT’s consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Shipping fees shall be at THE MERCHANT’s expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return. THE MERCHANT will accept no claims or liability for costs incurred in installing or removing faulty or incorrectly delivered items.
The provisions hereof cannot deprive the customer of their right to a legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.
If goods are reported as faulty and need to be returned, then the return charge will be at the customer’s expense up to a maximum of £8 + vat for goods up to 1400mm long and up to £20 + vat for goods up to 3 metres long, until the reported fault has been investigated and confirmed as a fault by THE MERCHANT. If a return is agreed then the goods must be returned within 30 days and not used until they have been inspected. Once confirmed THE MERCHANT will either repair or replace the goods and return them, if there is no fault or the fault is damage not caused by THE MERCHANT then the cost of the return will be at the customer’s expense and no return charges will be reimbursed. All potential claims for faulty or damaged goods must be made in writing or sent by e-mail to email@example.com with images of the damage attached to the e-mail to assist us. Any damaged goods must be made available for inspection and must not be disposed of until authorised to do so by THE MERCHANT.
No liability will be accepted for goods that have been damaged, misused, or tampered with by the customer thereby causing a fault and no adjustments should be made to the roller fly screens other than by THE MERCHANT. The roller fly screens have a 1 year warranty on the frames and internal springs, which operates on a return-to-factory basis, any adjustments to the cassettes or guides will invalidate the warranty.
Our guarantee does not cover;
1. Normal wear and tear
2. All fly screen mesh, unless damaged on delivery, or damage occurs due to a manufacturing fault which would normally be apparent within a few days of operating the screen.
3. Accidental damage, howsoever caused.
4. Damage as a result of use not in accordance with the ‘normal’ use of a screen
5. Damage from external sources, eg weather
6. Failures caused by circumstances outside of Premier’s control
7. All faults caused by;
a) negligent use
b) screens not assembled correctly
c) incorrect installation
d) repairs or alterations not carried out by Premier
Fly mesh is considered a consumable product. How fast it’s consumed is beyond any manufacturer’s or supplier’s control, its lifespan will be dictated by where it’s used and how it’s used, what type of traffic might move through it and how carefully (or aggressively) such traffic does so.
If you wish to make a complaint then please contact us either in writing at our address at the top of this page or by e-mail at firstname.lastname@example.org
This policy is intended to ensure that complaints are dealt with properly and that all complaints or comments by customers are taken seriously.
The policy is not designed to apportion blame, consider the possibility of negligence or provide compensation.
If the complaint relates to a product then we will need;
Your full name and address
The details of your order or order number
The reason for your complaint
If there is a fault with the product, pictures of the product
Upon receipt of your email or letter, we will endeavour to respond to you within 3 working days and fully investigate and reply within 30 days.
Right to Withdrawal / Returns
In accordance with the Distance Selling Regulations the customer has the right to a cooling-off period of fourteen (14) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.
The cooling-off period and right to cancel do not apply to orders for any goods made to your specification, (made-to-measure items) which include pre-cut kits. We all occasionally make mistakes and if you happen to receive an incorrectly sized item we will offer to rectify it either by sending out the correct parts or collecting the goods, rectifying, and returning them to you. We will use our courier to collect large items, if the courier cannot pick up the goods when a collection has been arranged there would be a charge levied for a second collection, or you can return the goods using your own courier.
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged, or unsealed goods, including damage to the original packaging. The customer can exercise this right to withdraw without penalty, except for the return fee for the goods, and the initial delivery charge. If the customer exercises the right to withdraw, they have the option of requesting a refund or exchange of goods. If an exchange or return is requested, all shipping expenses shall be the responsibility of the customer.
To request a return please write or send an e-mail and we will contact you to authorise the return. No returns will be accepted without prior authorisation. If a return is requested after the 14 day period THE MERCHANT has the right to refuse the return. Any returned items must be in the original opened packaging to enable the goods to be resold, if the goods or packaging is damaged and or components missing then we will be unable to issue a refund and re-delivery costs would be at the expense of the customer. A re-stocking charge of £20 + vat is levied against any authorised returned items following the 14-day cooling-off period and the cost of shipping to return the goods is at the expense of the customer. If the payment for the goods was made via PayPal then the transaction costs will be deducted from any refund.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognised by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, non-delivery of goods by a third party, the impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform (“Delayed Party”) shall notify the other party (“Affected Party”) within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
Disclaimer of Consequential Damages
Under no circumstances whatsoever shall either ‘THE MERCHANT’ or ‘the customer’ (or any of its related parties) be liable to each other (or any of its related parties) in contract, tort, negligence, breach of statutory duty or otherwise for any indirect, consequential, special, incidental or punitive damages or any loss of profits, loss of use, damage to goodwill or loss of business in connection with this agreement, even if it has been advised of the possibility of such damages, and each party hereby waives, on behalf of itself and it’s related parties, any and all claims for such damages, including any claim for loss of profits, loss of use, damage to goodwill or loss of business whether arising in contract, tort or otherwise.
Limit of Liability
THE MERCHANT’s total liability to ‘the customer’ under any circumstances shall not exceed the invoice or order total. If the invoice or order total includes any installation costs by THE MERCHANT then these costs will be deducted from the invoice or order total to reduce the liability for the cost of the materials. THE MERCHANT will not be liable for any costs incurred by the customer for installation or removal of any screen(s) which has been carried out by a third party or by the customer, unless prior agreement is made with THE MERCHANT, and the liability will not exceed the cost that THE MERCHANT would charge for such works.
The customer agrees to indemnify and hold the Merchant and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer’s fees and costs, made by any third party due to or arising out of the Merchant’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party’s right to demand exact compliance with the terms hereof.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT’s terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event that such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.
Our Right to Vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Goods from us unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or if we notify you of the change to those policies or these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you). Errors and omissions excepted (E&OE) throughout our website.